Terms & Conditions

About Us

This web site is owned and operated by Horsleys International Ltd. To contact us, please use the details below. Please note that our operating hours are Monday-Friday 08.30am to 5pm, excluding UK bank holidays.

Our Contact details:

Horsleys International Ltd
A18 Aerodrome Studios
2-8 Airfield Road
Christchurch
Dorset
BH23 3TS, UK

Phone: +44 (0)118 971 3223
Email: info@horsleys.com

Making A Purchase

To make a purchase, add any items you wish to buy into the shopping cart, click on 'Checkout' and you will be asked for the relevant details needed to complete the order. If you need to make a correction to your order and are unable to do so, please contact us via the contact details above and we will make the relevant changes for you.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Once an order has been received it is processed promptly to ensure your order is picked, packaged and despatched as quickly as possible. This does mean that amending orders can sometimes be difficult once your order has been placed, as it may have already been picked from our warehouse. We endeavour to accommodate change requests; however we cannot guarantee that an order can be amended once it has been placed.

Prices: Unless stated to be fixed for a stated period, Horsleys International Ltd reserves the right to change prices at any time without prior notice. All prices are excluding VAT.

Online Product Images and Descriptions: Images on the site may differ slightly from the products supplied. In such an event, the product supplied by Horsleys International Ltd will still be fit for the purpose of its intended use.

Overseas Orders: Please contact us if you wish to place an order from outside of the UK.

Dispatch and Delivery  

Free delivery on orders over £150 (Nett Order Value)

Delivery charged at £5.95 for orders under £150 (Nett Order Value)

Orders are process for next working day dispatch unless on Back Order

We reserve the right to charge for re-delivery of orders due to customer error when entering delivery details, or delivery attempts being unsuccessful. If we receive notification of an error or change to delivery address details prior to dispatch, we will make every effort to make the necessary amendments.

Back Orders

If your item is not in stock, we will back order for you and deliver at the earliest possible date.

Tax Charges

Please note that all prices quoted exclude VAT. For orders made from the UK 20% VAT is added.

Credit Card Security

Your security against fraud and identity theft is of paramount importance to us. All online transactions paid for by credit or debit card are processed via Stripe which is a secure payment platform. Horsleys International Limited do not hold any credit card details. Stripe is a PCI Service Provider Level 1, which is the highest level of certification available in the payments industry.

We accept payments via Visa, Visa Debit or MasterCard

Returns Policy

Statutory Cancellation Rights: You have the statutory right to cancel your order within 14 days from the day your goods arrive, however due to the nature of some goods, returns can only be accepted if the product has not been opened and all seals remain completely intact.

Approval and returns authorisation must be obtained from Horsleys International Ltd before the Goods can be returned. Unauthorised Goods will not be accepted. The Purchaser shall inspect the Goods immediately upon receipt and shall notify Horsleys International Ltd info@horsleys.com or +44 (0)118 971 3223 within 3 working days of receipt if the Goods are damaged or do not comply with any of the Contract. If the Purchaser fails to do so the Purchaser shall be deemed to have accepted the Goods. All claims must be submitted in writing within 3 working days of receipt. Non stock items ordered specifically to a customer’s requirements will only be accepted for credit if the Goods do not conform.