Frequently Asked Questions

How do I calculate my order value?

The number of units per box is displayed next to the product photo and prices per box are based on your order quantity.

To quickly calculate your order value, simply add the number of boxes required to your cart and the order subtotal will be displayed excluding UK VAT and Shipping.

All orders over £150 qualify for free delivery within the UK. If your order subtotal is under £150 a delivery fee of £5.95 will be added at checkout.

For orders made from the UK 20% VAT is added at checkout.

What payment methods do you accept?

We accept payments via Visa, Visa Debit or MasterCard. Alternatively, you can contact us via info@horsleys.com or on +44 (0)118 971 3223 to request an invoice with our bank details to enable a bank transfer.

Is my online payment secure?

All online transactions paid for by credit or debit card are processed via Stripe which is a secure payment platform. Horsleys International Limited do not hold any credit card details. Stripe is a PCI Service Provider Level 1, which is the highest level of certification available in the payments industry.

Do you accept payment by phone?

If you have any issues paying online via the secure payment platform, please contact us on +44 (0)118 971 3223 between 08.30 & 17.00 Monday to Friday and we can provide further assistance, including the option to pay via a bank transfer if preferred.

Will I get a VAT receipt?

Yes, we will email a PDF copy of your full VAT receipt once your purchase has been processed by a member of our team.

Delivery fees - Outside the UK

Please contact us if you wish to place an order from outside of the UK and we can confirm delivery costs and transit times via a courier service such as FedEx, DHL UPS etc. Fees will depend on the size of the shipment and delivery address.

When will my order be dispatched?

All orders placed before 13.30 Monday to Friday are process for next working day dispatch unless goods are on Back Order. For any goods on Back Order, we will contact you and advise of the expected date of dispatch.

How long does a delivery take?

Delivery is via a next working day courier service and tracking details will be emailed so you can track the progress of the shipment and provide additional instructions directly to the courier, or arrange re-delivery if needed.

Do prices shown include VAT?

Please note that all prices quoted exclude UK VAT. For orders made from the UK 20% VAT is added.

Can I return goods?

You have the statutory right to cancel your order within 14 days from the day your goods arrive, however due to the nature of some goods, returns can only be accepted if the product has not been opened and all seals remain completely intact. Approval and returns authorisation must be obtained from Horsleys International Ltd before the Goods can be returned. Unauthorised Goods will not be accepted. Nonstock items ordered specifically to a customer’s requirements will only be accepted for credit if the Goods do not conform.

How do I change my order?

Please contact us immediately via info@horsleys.com or on +44 (0)118 971 3223 if you need to change your order.

Once an order has been received it is processed promptly to ensure your order is picked, packaged and dispatched as quickly as possible. This does mean that amending orders can sometimes be difficult once your order has been placed, as it may have already been picked from our warehouse. We endeavour to accommodate change requests; however, we cannot guarantee that an order can be amended once it has been placed.

How do I cancel my order?

If you need to cancel or amend your order, please contact us immediately via info@horsleys.com or on +44 (0)118 971 3223. Please note, once an order has been received it is processed promptly to ensure your order is picked, packaged and dispatched as quickly as possible, therefore we cannot guarantee that an order can be cancelled once it has been placed, as it may have already been picked from our warehouse.

Can I set up a corporate account?

If you wish to set up a business account, please contact us via email  info@horsleys.com or telephone +44 (0)118 971 3223.

Can you produce products with custom label?

Yes, subject to Minimum Order Quantities being met we can offer own branding and customised labels. Please contact us for more details via email  info@horsleys.com or telephone +44 (0)118 971 3223.

Tell me more about Horsleys International?

Horsleys has been an established supplier of Hygiene and Cleaning Products since 1988.

The company started with a vision to create high quality cleaning and hygiene products at cost effective prices and we still base everything we do on those founding principles of quality and value combined with excellent customer service.

We proudly supply a range of industries, both within the UK and overseas, including aviation, transport, logistics, educational environments, hotels and hospitality.

Not found what you are looking for?

Our friendly team will be happy to help with your enquiry

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